{"id":8339,"date":"2023-01-06T08:22:37","date_gmt":"2023-01-06T06:22:37","guid":{"rendered":"https:\/\/edupluschool.com\/?page_id=8339"},"modified":"2023-02-09T17:32:41","modified_gmt":"2023-02-09T15:32:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/edupluschool.com\/fr\/faq\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_large color_primary with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"1400\" data-img-height=\"935\" style=\"background-image: url(https:\/\/edupluschool.com\/wp-content\/uploads\/2023\/01\/faq.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-overlay\" style=\"background:linear-gradient(185deg,rgba(15,19,31,0.55),rgba(0,0,0,0.00))\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_huge\"><\/div><div class=\"w-separator size_huge\"><\/div><div class=\"wpb_text_column us_custom_55e65a03\"><div class=\"wpb_wrapper\"><p>Foire aux questions<\/p>\n<\/div><\/div><div class=\"w-separator size_huge\"><\/div><div class=\"w-separator size_huge\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 style=\"text-align: center\" class=\"vc_custom_heading vc_do_custom_heading us_custom_14fc538c\" >A propos des cours<\/h2><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:22px\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"td14\"><button class=\"w-tabs-section-header\" aria-controls=\"content-td14\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Comment se d\u00e9roule un cours online ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-td14\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">Vous recevez par mail le lien Zoom pour vous connecter. Vous devez vous assurer d\u2019avoir <\/span><a href=\"https:\/\/zoom.us\/download\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">t\u00e9l\u00e9charg\u00e9 l\u2019application Zoom<\/span><\/a><span style=\"font-weight: 400;\">, d\u2019avoir acc\u00e8s \u00e0 un ordinateur, tablette ou t\u00e9l\u00e9phone portable avec un micro et cam\u00e9ra qui fonctionnent (conform\u00e9ment \u00e0 nos conditions g\u00e9n\u00e9rales de vente).<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"zf32\"><button class=\"w-tabs-section-header\" aria-controls=\"content-zf32\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Quelle est la dur\u00e9e d&rsquo;un cours ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-zf32\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>En g\u00e9n\u00e9ral, nos cours durent 1h ou 2h. Pour \u00eatre pr\u00e9cis, un cours d&rsquo;une heure dure exactement 60 minutes, un cours de 2 heures dure exactement 120 minutes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b12c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b12c\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Si je n&rsquo;ai pas pu assister \u00e0 mon cours, puis-je le r\u00e9cup\u00e9rer \u00e0 une autre date ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b12c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Pour un cours individuel, cela est possible si l\u2019annulation a eu lieu plus de 24h avant le cours.<br \/>\nPour un cours collectif, ce n\u2019est pas possible, conform\u00e9ment aux conditions g\u00e9n\u00e9rales de vente.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"t32b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t32b\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Est-ce que vos professeurs sont bien pr\u00e9par\u00e9s ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t32b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Tous nos enseignants travaillent avec un suivi p\u00e9dagogique et des m\u00e9thodes d\u2019enseignement qui correspondent aux cours vendus. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u559\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u559\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Est-ce que je re\u00e7ois un dipl\u00f4me ou une attestation \u00e0 la fin du programme ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u559\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, chaque cours donne lieu \u00e0 une attestation de niveau de langue (cours de langues), une attestation de participation (aide aux devoirs) ou un certificat (pour une formation professionnelle).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k758\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k758\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Vos cours de langues me pr\u00e9parent-ils \u00e0 un examen international ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k758\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, tous nos cours utilisent des m\u00e9thodes qui pr\u00e9parent les \u00e9l\u00e8ves aux examens internationaux comme le DELF, Cambridge, ZD (Zertifikat Deutsch), DELE&#8230;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><h2 style=\"text-align: center\" class=\"vc_custom_heading vc_do_custom_heading us_custom_14fc538c\" >Inscription &amp; paiement<\/h2><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:22px\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"s3ea\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s3ea\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Quels moyens de paiement acceptez-vous ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s3ea\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Nous acceptons uniquement les paiements en ligne par carte bancaire (via notre solution de paiement Stripe). Dans certaines situations exceptionnelles, il est possible de payer par virement bancaire (nous contacter).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g5c5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g5c5\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Puis-je payer en plusieurs fois ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g5c5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Pour le moment, le paiement s\u2019effectue en une fois, sur notre site.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z761\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z761\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Si un cours n&rsquo;est pas ouvert aux inscriptions, puis-je m\u2019inscrire \u00e0 la session suivante sous forme de cr\u00e9dit ?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z761\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, conform\u00e9ment aux conditions g\u00e9n\u00e9rales de vente, une personne pour laquelle le cours est pay\u00e9 et dont son groupe de niveau ne s\u2019est pas ouvert, peut demander un cr\u00e9dit ou remboursement int\u00e9gral<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Foire aux questions A propos des coursComment se d\u00e9roule un cours online ?Vous recevez par mail le lien Zoom pour vous connecter. Vous devez vous assurer d\u2019avoir t\u00e9l\u00e9charg\u00e9 l\u2019application Zoom, d\u2019avoir acc\u00e8s \u00e0 un ordinateur, tablette ou t\u00e9l\u00e9phone portable avec un micro et cam\u00e9ra qui fonctionnent (conform\u00e9ment \u00e0 nos conditions g\u00e9n\u00e9rales de vente). Quelle est...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8339","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foire aux questions | Edupluschool<\/title>\n<meta name=\"description\" content=\"Vous avez une question sur les services propos\u00e9s par Edupluschool ? 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