{"id":8339,"date":"2023-01-06T08:22:37","date_gmt":"2023-01-06T06:22:37","guid":{"rendered":"https:\/\/edupluschool.com\/?page_id=8339"},"modified":"2023-02-09T17:32:41","modified_gmt":"2023-02-09T15:32:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/edupluschool.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_large color_primary with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"1400\" data-img-height=\"935\" style=\"background-image: url(https:\/\/edupluschool.com\/wp-content\/uploads\/2023\/01\/faq.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-overlay\" style=\"background:linear-gradient(185deg,rgba(15,19,31,0.55),rgba(0,0,0,0.00))\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_huge\"><\/div><div class=\"w-separator size_huge\"><\/div><div class=\"wpb_text_column us_custom_55e65a03\"><div class=\"wpb_wrapper\"><p>Frequently Asked Questions<\/p>\n<\/div><\/div><div class=\"w-separator size_huge\"><\/div><div class=\"w-separator size_huge\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 style=\"text-align: center\" class=\"vc_custom_heading vc_do_custom_heading us_custom_14fc538c\" >About the courses<\/h2><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:22px\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"x60d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x60d\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">How does an online course take place?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x60d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400;\">You will receive by email the Zoom link to connect. You must make sure you have downloaded <\/span><a href=\"https:\/\/zoom.us\/download\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">the Zoom app<\/span><\/a><span style=\"font-weight: 400;\">, to have access to a computer, tablet or mobile phone with a working microphone and camera (in accordance with our general conditions of sale).<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v867\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v867\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">What is the duration of a lesson?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v867\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In general, our courses last 1h or 2h. To be precise, a one-hour lesson is exactly 60 minutes, a 2-hour lesson is exactly 120 minutes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qabe\"><button class=\"w-tabs-section-header\" aria-controls=\"content-qabe\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">If I was unable to attend my lesson, can I reschedule it on another date?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qabe\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For an individual lesson, it is possible upon the condition that the cancellation be announced with more than 24 hours before the lesson.<br \/>\nFor a group lesson, this is not possible, in accordance with the general conditions of sale.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wd05\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wd05\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Are your teachers well prepared?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wd05\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>All our teachers perform pedagogical monitoring and use teaching methods that correspond to the courses sold. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"bfa2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bfa2\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Do I receive a diploma or certificate at the end of the course?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bfa2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, each course awards a language level certificate (language courses), a certificate of participation (homework tutoring) or a certificate (for professional training). Each participant must attend at least 75% of the class in order to receive the certificate.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w1e8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w1e8\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Can your language courses prepare me for an international exam?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w1e8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, all our courses use methods that prepare students for international exams such as DELF, Cambridge, ZD (Zertifikat Deutsch), DELE.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><h2 style=\"text-align: center\" class=\"vc_custom_heading vc_do_custom_heading us_custom_14fc538c\" >Registration and payment<\/h2><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:22px\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"e7d5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e7d5\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">What means of payment do you accept?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e7d5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We only accept online payments by credit card (via our Stripe payment solution). In exceptional situations, it is possible to pay by bank transfer (contact us).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ka1f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ka1f\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">Can I pay in several installments?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ka1f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For the moment, payment is only possible in a single installment, on our website.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"tc73\"><button class=\"w-tabs-section-header\" aria-controls=\"content-tc73\" aria-expanded=\"false\"><h5 class=\"w-tabs-section-title\">If a course does not open due to insufficient attendees registered, can I enroll in the next course session in the form of a credit session?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-tc73\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, in accordance with the general conditions of sale, a person for whom the course is paid and whose level group has not opened, can request a credit or full refund.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Foire aux questions A propos des coursComment se d\u00e9roule un cours online ?Vous recevez par mail le lien Zoom pour vous connecter. Vous devez vous assurer d\u2019avoir t\u00e9l\u00e9charg\u00e9 l\u2019application Zoom, d\u2019avoir acc\u00e8s \u00e0 un ordinateur, tablette ou t\u00e9l\u00e9phone portable avec un micro et cam\u00e9ra qui fonctionnent (conform\u00e9ment \u00e0 nos conditions g\u00e9n\u00e9rales de vente). Quelle est...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8339","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foire aux questions | Edupluschool<\/title>\n<meta name=\"description\" content=\"Vous avez une question sur les services propos\u00e9s par Edupluschool ? 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